Manuals
File-Mate 1500 User Guide (XX KB PDF). Note: This file is also part of the demo download.
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Frequently Asked Questions
Once I order, how long does it take to get my registration number? You receive your registration number immediately after we approve your credit card.
What is your warrenty and return policy? We stand behind our products and guarantee that product will work as advertised. All of our products are available as a demo, we highly encourage all users to first try the demo and make sure it works on your system and if you have any questions to call or write to make sure you are getting the correct product as all sales are final.
Can I use my old registration code from the new version? No, version 3 requires that you purchase an upgrade and you will receive a new registration number at the point. As an existing customer you should have received an email with a renewal discount code. If you did not receive this email please call tech support and we will resend the email.
What if I just purchased the old version last week? You're in luck! Everyone that purchased after May 1st of 2010 will receive a free upgrade. Please contact tech support for your updated registration number.
Will the new version import my old data? Yes, if you are a version 1 or 2 customer, after installing version 3 it will automatically import your data in the new application.
Can more than one person use File-Mate? Yes, you can install File-Mate on a network server or on a shared folder on a local machine.
Where does File-Mate store my data?
The default location is C:\Program Files\File-Mate\FM1500.
Can I back up my data? Yes! File-Mate has both backup and restore functions, which you can access from the startup page. The backup tool copies your database to the Backup folder, which resides in the Tax-Mate folder. The Recover button overwrites existing data with your backup data.
Can I change the data once I’ve imported it? Yes — you can edit, add, or delete any data using File-Mate.
Can I print to plain paper? Yes. In fact, File-Mate can save you money because it prints forms on plain paper. It also produces a nice form (one or two pages with instructions) that you can fold like a letter and place in a #10 windowed envelope.
How do I move the program from an old pc to a new one?
Use your original installer (same version as the current application) to install a copy of the program on the new pc. Then move your data file(s) (all the ".frm" files) to the new pc, and overlay the existing blank data file that was just installed with your old data file.
